Customer Service

We're here for you and always happy to help. Drop us an email at [email protected] or send us a message on Name Factory Facebook. Your satisfaction is our priority!
Shipping & Delivery
All of our items are 100% made just for you and will be shipped a maximum of 2-4 business days from the date your order is placed.
Privacy & Security
We'll never sell your information or send you emails that you didn't sign up for. All of our emails will also have easy to use unsubscribe options if you change your mind. Our site is encrypted with https and meets all payment processing standards for the US.
Returns & Replacements
Please see our policy on returns and replacements for more details.
Once your order is placed, your necklace will be made to order in a maximum of 2-4 business days. We will inform you of any delays within 2 business days from when your order is placed.
Payment, Pricing & Promotions
Our prices are already reduced, so enjoy the savings! We do occasionally offer sale items and the best way to stay on top of this is by subscribing to our newsletter.
Viewing Orders
Sign into your account at any time to view your order status, including shipping information.
Updating Account Information
Sign into your account to change your information. If you're updating your address after placing an order, we advise you to call us or send us an email ASAP before your order is shipped to an old address.

We're always here for you! Whether you want to ask a question about a product, check on your order, or just say 'hi' we're happy to hear from you.


Customer Service: [email protected]


Chat us up anytime. If someone is online we'll try our best to help you out immediately. And be sure to give us a like on the Name Factory Facebook page.


Israel Phone: +972-2-652-7178

Fax: 972-2-652-7177

Office Hours: Sunday thru Thursday 09:00 - 17:00 (Israeli time)

Our Address

Name Factory C/O J.W.G Ltd. 9 Beit Ha-Dfus St., Jerusalem, 95483